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Home > Store Policy
 

Store Policy

Policies, Terms and Conditions:

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Material Pleasures, LLC" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions.  Material Pleasures, LLC of New Jersey.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology. 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Material Pleasures site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Material Pleasures site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site s privacy policy. Material Pleasures, LLC is not responsible for the actions of third parties.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Material Pleasures, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Credit Cards

We accept the following credit cards: Visa, MasterCard,  and American Express. There is no surcharge for using your credit card to make purchases with Material Pleasures, LLC. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Material Pleasures, LLC accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Shipping Policy

Shipping Time -- Most orders received before 5:00PM  will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM  will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Material Pleasures or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Taxes 
Material Pleasures, LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New Jersey and Pennsylvania. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Returns
If you are not pleased with your purchase, simply contact me by email, or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a 15% restocking fee.
I will acknowledge your return request within 3 days.

You will ship the item back to me at:
Material Pleasures, LLC
Dana Balsamo
41 Taylor Road
Princeton, NJ 08540

The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with my tags and identifying marks intact.

I recommend you use delivery tracking and get a delivery receipt.

The buyer pays for return shipping and insurance, unless agreed otherwise.

Once I receive your item returned, and verified that the returned item is as originally sent, I will issue refund within 3 days by same method payment was sent.
 

Insuring Packages:
I do not require you to purchase insurance for you orders when they are shipped, but it is recommended. Any order over $100 will be SHIPPED FOR FREE within the US with insurance. I purchase insurance through Stamps.com, not the USPS. USPS can take over 30 days to pay a claim…Stamps.com promises to pay within 7 days. You will not notice an "INSURED" stamp on your package, nor will the postage amount reflect that insurance has been paid. But I will include a receipt in the package, by Stamps.com, for your peace of mind, that your package was insured.

Lost Package Policy:
I ship every order with Delivery Confirmation. Upon the unlikely even a package turns up lost, and by tracking it, the package turns up "Delivered", and NO INSURANCE WAS PURCHASED, I cannot be held responsible. Your postman may have delivered it to a neighbor, a family member or co-worker may have put it aside, or the Post Office may be holding it for you.

If the package, when tracked, shows it was undelivered, and NO INSURANCE WAS PURCHASED, I will issue a full refund after 30 days your order was shipped.

If you PURCHASED INSURANCE, and your package is lost or damaged, please contact me for instructions on filing a claim. You can email me at dana@material-pleasures.com or call me between 9 am - 7 pm ET, 7 days a week.


Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Material Pleasures, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Material Pleasures, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Material Pleasures, LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Material Pleasures is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice
This site is owned and operated by Material Pleasures, LLC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Material Pleasures, Copyright © 2005-2009, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Material Pleasures’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Other Conditions


These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Material Pleasures, LLC signs them or not. Material Pleasures, LLC reserves the right to make changes to this site and these Conditions at any time.

 

 

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